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References:
1. Professor Profile: Dr. Easter is a high-energy and high content motivational speaker and professor. An award-winning businesswoman and scholar, Dr. Easter speaks with pizzazz on the communications skills necessary to increase and sustain success in the workplace. S he has over 16 years' experience as a trainer, business consultant, coach, marketing manager, and educator. She holds a doctorate in curriculum and instruction with emphasis on organizational leadership and psychology. a. Course Overview and Description: This is a participatory core course focusing on analyzing and applying a variety of communication techniques in organizational and personal situations. In this course, the use of personal assessment instruments that reflect students preferred form of communication will examined. This course will also identify the theoretical and practical framework of verbal and nonverbal forms of communication. Some topics include written communications, public speaking, persuasive communiqués, and conflict resolution. b. Prerequisites: Completion of undergraduate degree c. Required and recommended texts, readers, or other reading materials: 3. Required Text and Materials: John Penrose, Robert
Rasberry, Robert Myers, Business Communication for Managers: d. Other materials: One Standard folder designated to hold all course assignments and one red or green pen. Contents for the folder will be announced in class. SUPPLIES Internet access E-mail account TurnItin.com: Student Enrollment – Students must have a personal user profile to be able to log in to Turnitin.com , selecting the “Student” as their user type. 1) Click – “join a new class” – login to 2) Enter the class ID and class enrollment password (In order to join the class, you must have both the class enrollment password that you selected when you originally added the class and the class ID found in the left hand column of your class list). How to Submit Papers: 1) From your personal home page, click on the appropriate class title. 2) On the following report inbox page, click the submit link on the middle navigation bar. 3) Enter the author ID information, paper title and select the assignment # from the pull down menu. 4) From a word processing document (i.e. MS Word), cut the text. 5) Place your cursor in the applicable text box (abstract, main text or bibliography) and past the text
6)
Click the
submit button Student learning objectives for the course: Upon completing Business Communications:
Format and Criteria
for ALL papers: Single-space the body of the paper (excluding problem questions, as they are bolded and single-spaced). Double-space between paragraphs. Depending on the assignment, papers should be a summation of no less than 2 pages and no more than three pages. Maximize your
points: Things to remember... All assignments will be evaluated using the following criteria: precision and clarity, importance, completeness, and whether directions were followed as indicated in the instructions for written assignments (Refer to Grading Standards on the next page). This succinct written analysis is meant to prepare you for detailed in class discussion of the formal report presented by other group members. The format for all papers will depend on the content of the subject. Specifics will be announced in class. Homework assignments should be submitted to the professor at the beginning of class – with the first ten minutes. Late assignments are penalized 50% of their potential value each day they are late. Get your work in on time. In-class assignments must be completed in class on the day assigned. If you miss class, you miss the assignment and the points allowed. Watch your attendance! In the event you are unable to attend class, you may fax written assignments to the Department of Marketing (924-3445) the day before class. Be sure to include the professors’ name on the cover and then telephone the department (924-3506) for confirmation that all pages have been received (please do not send attachments instead of faxes). The instructor will not open Email ATTACHMENTS! Note: Due dates for all assignments will be announced in class. Grades will be lowered 20% on incomplete written assignments. Final will include a combination of materials discussed in class, reading materials, problems and exercises. It will be comprised of multiple choice items and essays. Specific details outlining preparation will be discussed in class.
Weekly Chapter Presentations Throughout the course, you are expected to participate in 20- minute group presentations. Your group will be responsible for presenting selected chapters in the text. Details and assigned chapters will be given in class. These assignments will be graded on your select content, specific organization and overall quality of presentation. You will also be graded your group’s presentation of PowerPoint slides, i.e. composition, readability, and appropriateness of slides and so on. CRITERIA FOR ORAL PRESENTATIONS: Presentations are designed to help you develop your analytical and presentation skills. Each student will be graded individually. The grading criteria for the presentation will be included as class participation points. Presentations will be announced in advance. Students will be evaluated on the following criteria: Vocal quality volume inflection, enunciation and rhythm; Eye contact class involvement, class analysis and interaction engagement; Facial expressions- body language, movement and posture; Dress and appearance use of audio/visual aids control of environment; Organization of material and use of time; Logical thought process- in-depth analysis, and persuasiveness.
c. Quizzes: NA d. Homework: See above e. Class Participation: This is a participatory core course focusing on analyzing and applying a variety of communication techniques in organizational, behavioral and personal situations. 4. Tentative course calendar including assignment due dates, exam dates, date of Final exam: (Please note that the course calendar is “subject to change with fair notice”)
Sequence of weekly class events NOTE: Bring appropriate Rubric to each session. Be sure to staple the weekly rubric to each homework assignment. *All assignments are due the following class from when they are assigned.
5. Grades: Makeup Work: There is no provision for makeup of any work missed in this class. Grading:
Grading information: Grading Percentage Breakdown
GRADING STANDARDS A = An excellent paper. It offers an effective solution to the problem based on good audience analysis; it fulfills minor as well as major purposes. Its overall pattern of organization is appropriate; the internal organization of ideas is effective; transitions are smooth. Reader benefits and logic are well developed. The message is well written, interesting, and easy to read. It may show originality in visual impact, reader benefits, details, or word choice. B = A good paper. It offers an effective solution to the problem. Both the overall pattern of organization and the internal organization are good. Reader benefits and logic are developed adequately. The writing style is clear, concise, and friendly. It may have a few minor mechanical errors or some awkward spots, but basically it is well written and has good visual impact. C = A satisfactory paper. It offers a solution which is basically acceptable; it uses an acceptable pattern of organization; the writing follows the conventions of standard English and the principles of business writing. There may be minor errors in style, tone, internal organization, or mechanics; reader benefits or logic may not be developed fully. D = A satisfactory (“C”) paper with a major flaw in one of the following: the solution, organization, tone, or writing style. OR A paper which shows some evidence of attempting to solve the problem, but which has many minor errors in organization, development, word choice, style, tone, and mechanics. None of these alone would necessarily doom the paper; however, together they make the paper unsatisfactory. F = A poor paper with major flaws in one of the following: the solution, organization, tone, or writing style. OR A paper that violates the facts explicitly given in the problem. OR A paper that is marred by an unacceptable number of errors in organization, development, word choice, style, tone, and mechanics. Minor errors in format (for example, not initialing a memo or signing a letter) lower the paper grade one-third letter. Major errors (for example, using a letter when a memo is needed) will lower the grade one full letter. Making the same errors on your paper: If you make the same errors your papers (after they have been corrected and graded), you will lose double points. Details will be discussed in class. Important things to know... Copy your papers: Make a copy of all papers to use during class discussion since your original will have been turned in to the instructor. Most class session will be interactive. Students will present short essays, impromptu, and role-play in class. Activities in class will help students transfer theory to practice. These activities are designed to prepare students for the real-world and life experiences.
From the Professor’s desk: The professor reserves the right to modify, change, or waive any part of the syllabus or the evaluation criteria for this course. She will give prior notification when modifications, changes, or waivers are in order. b. Extra credit options: TBA c. Penalty (if any) for late or missed work: Homework assignments should be submitted to the professor at the beginning of class – with the first ten minutes. Late assignments are penalized 50% of their potential value each day they are late. Get your work in on time. In-class assignments must be completed in class on the day assigned. If you miss class, you miss the assignment and the points allowed. Watch your attendance! In the event you are unable to attend class, you may fax written assignments to the Department of Marketing (924-3445) the day before class. Be sure to include the professors’ name on the cover and then telephone the department (924-3506) for confirmation that all pages have been received (please do not send attachments instead of faxes). The instructor will not open Email ATTACHMENTS! Note: Due dates for all assignments will be announced in class. Grades will be lowered 20% on incomplete written assignments.
Remember...
ATTENDANCE IS IMPORTANT –GRADES ARE AFFECTED WHEN CLASS IS MISSED; if
you miss class, you miss the assignment and the points allowed.
6. University, College, or Department Policy Information:
“Your own commitment to learning, as evidenced by your enrollment at San José State University and the University’s Academic Integrity Policy requires you to be honest in all your academic course work. Faculty are required
to report all infractions to the Office of Judicial Affairs.
“If you need course adaptations or accommodations because of a disability, or if you need special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours Presidential Directive 97-03 requires that students with disabilities register with DRC to establish a record of their disability.” c) College of Business Policies and Procedures: Please check the url at http://www.cob.sjsu.edu/cob/5_STUDENT%20SERVICES/cobpolicy.htm To ensure that every student, current and future, who takes courses in the Boccardo Business Center, has the opportunity to experience an environment that is safe, attractive, and otherwise conducive to learning, the College of Business at San José State has established the following policies: Eating: Eating and drinking (except water) are prohibited in the Boccardo Business Center. Students with food will be asked to leave the building. Students who disrupt the course by eating and do not leave the building will be referred to the Judicial Affairs Officer of the University. Cell Phones: Students will turn their cell phones off or put them on vibrate mode while in class. They will not answer their phones in class. Students whose phones disrupt the course and do not stop when requested by the instructor will be referred to the Judicial Affairs Officer of the University. Computer Use: In the classroom, faculty allow students to use computers only for class-related activities. These include activities such as taking notes on the lecture underway, following the lecture on Web-based PowerPoint slides that the instructor has posted, and finding Web sites to which the instructor directs students at the time of the lecture. Students who use their computers for other activities or who abuse the equipment in any way, at a minimum, will be asked to leave the class and will lose participation points for the day, and, at a maximum, will be referred to the Judicial Affairs Officer of the University for disrupting the course. (Such referral can lead to suspension from the University.) Students are urged to report to their instructors computer use that they regard as inappropriate (i.e., used for activities that are not class related). Academic Honesty: Faculty will make every reasonable effort to foster honest academic conduct in their courses. They will secure examinations and their answers so that students cannot have prior access to them and proctor examinations to prevent students from copying or exchanging information. They will be on the alert for plagiarism. Faculty will provide additional information, ideally on the green sheet, about other unacceptable procedures in class work and examinations. Students who are caught cheating will be reported to the Judicial Affairs Officer of the University, as prescribed by Academic Senate Policy S04-12. Mission The College of Business is the institution of opportunity, providing innovative business education and applied research for the Silicon Valley region. 7. APPENDIX: • “In addition to my specifically posted office hours, I am available by arrangement. • “You are responsible for understanding the policies and procedures about add/drops, academic renewal, withdrawal, etc. found at http://www2.sjsu.edu/senate/S04-12.pdf • Expectations about classroom behavior; see Academic Senate Policy S90-5 on Student Rights and Responsibilities. • As appropriate to your particular class, a definition of plagiarism, such as that found on Judicial Affairs website at http://www2.sjsu.edu/senate/plagarismpolicies.htm • “If you would like to include in your paper any material you have submitted, or plan to submit, for another class, please note that SJSU’s Academic Integrity policy S04-12 requires approval by instructors.”
• Evacuation plan for the classroom.
Analytic Rubric for Grading Weekly Assignments
Student Name: _____________________________________ MBA Managerial Communication (20 pts max)
Note: The Seven C’s of Communication, Drs. John Baird and Jim Stull, Prentice-Hall.
Analytic Rubric for Grading Oral Presentations
Student Name: ______________________________________________ MBA Managerial Communication (24pts max)
Comments:
Analytic Rubric for Grading Research Project/Midterm
Student Name: _____________________________________ MBA Managerial Communication (200 pts max)
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